Care Management 101

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Step 2: Care Management Basics

Step 2 provides links to recorded webinars and resources to facilitate the Care Manager's growth. CM Basics includes topics on the Care Manager 5-Step Process, chronic conditions and case closure.

Webinars and Presentations

MiCMRC/MiPCT Educational Webinar

Mar 23 2016

To receive a certificate of completion Click Here.

Webinar replay video

Presented by

Maureen Murphy RN, BSN, FNP-BC

MiPCT Webinar

Aug 21 2013

To receive a certificate of completion Click Here

Webinar replay video

Presented by

Kerrie Barney, RN, BSN, CHPN Hybrid Care Manager, Lakeshore Family Care

MiPCT Webinar

May 29 2013

To receive a certificate of completion Click Here

Webinar replay video

Presented by

Monica Brunetti, RN, QMHP, CCM, CCP

MiPCT Webinar

Jun 12 2013

To receive a certificate of completion Click Here

Webinar replay video

Presented by

Zorica Kauric-Klein, PhD Nursing, MSN, BSN, Assistant Professor: Wayne State University Kristina Dawkins, MPH, Clinical and Public Health Consultant, Cardiovascular Health, Nutrition, and Physical Activity, MDCH

MiPCT Webinar

Jul 10 2013

To receive a certificate of completion Click Here

Webinar replay video

Presented by

Maureen E. Irwin, RD, PA-C, Care Manager, Administrative Network, Inc., Oakland Southfield Physicians, PC Dawn Rodman, MS, CWHC, CPT, Michigan Health and Wellness 4X4 Plan Coordinator, MDCH Annemarie Hodges, MA, Public Health Consultant, Arthritis Program, MDCH

MiPCT Webinar

Mar 13 2013

To receive a certificate of completion Click Here

Webinar replay video

Presented by

Lisa Bosio, BSN, RN, CDE

MiPCT Care Management Webinar

Jun 24 2015

To receive a certificate of completion Click Here

Webinar replay video

Presented by

Tammy Minor RN, BSN, CDE

MiPCT Care Management Webinar

Feb 25 2015

To receive a certificate of completion Click Here

Webinar replay video

Presented by

Peg Nelson, RN, St. Joseph Hospital Oakland

Webinar

Jul 9 2014

To receive a certificate of completion Click Here

Webinar replay video

Presented by

Peg Nelson, RN-BC, MSN, NP, ACHPN, St. Joseph Hospital Ann Arbor

MiPCT Webinar

Sep 4 2013

To receive a certificate of completion Click Here

Webinar replay video

Presented by

Hae Mi Choe, PharmD, Clinical Associate Professor of Pharmacy University of Michigan College of Pharmacy & Director, Innovative Ambulatory Pharmacy Practices University of Michigan Hospitals and Health Centers

MiPCT Educational Webinar

Apr 22 2015

To receive a certificate of completion Click Here

Webinar replay video

Patient Registry and Population Health Management Webinar Slides 2015-04-22.pdf

Part I Presentation Slides

"Patient Registry and Population Health Management" presented by Marie Beisel

UMHS Gaps In Care Process Management Webinar Slides 2015-04-22.pdf

Part II Presentation Slides

"Gaps in Care Process Management in the Primary Care Setting" presented by Jan Pund

Presented by

Marie Beisel, MSN, RN, CPHQ, Project Manager, UMHS Care Management Resource Center & Jan Pund, RN-BC, UMHS Educational Nurse Coordinator, Complex Care Navigator, Ypsilanti Health Center

Webinar

Jul 2 2014

To receive a certificate of completion Click Here

Webinar replay video

Presented by

Julie Seitz, RN, St. Joseph Hospital, Ann Arbor

Care Management Webinar

Mar 19 2015

To receive a certificate of completion Click Here

Presented by

Linda J. Keilman, DNP, GNP-BC, Gerontological Nurse Practitioner, Geriatric Education Center of Michigan

MiPCT Care Management Webinar

Aug 26 2015

To receive a Certificate of Completion Click Here

Presented by

Scott Johnson, RN and Ginger Gamble, MPH

MiCMRC/MiPCT Educational Webinar

Jan 25 2016

To receive a certificate of completion Click Here.

Webinar replay video

Presented by

Sarah Kile B.S. Executive Director

Tools

Tools

Health Literacy—REALM-SF

Quick assessment of adult patient health literacy

Website

Chronic Care Management Materials - Spanish

Provides Chronic Care Management materials for the Spanish speaking community.

Tools

Words to Watch

From the National Patient Safety Foundation

Tools

Plain Language Medical Dictionary

Online tool created through the University of Michigan to help patients search medical terms in plain language

Tools

HEALTH TiPS

From the American College of Physicians. Consists of two-sided 4”x6” sheets which help patients to present important questions to their physician related to their health conditions. HEALTH TiPS are written at or below a fifth grade reading level and enable patients with limited health literacy to have more effective interactions with their physicians

Videos

CDC Health Literacy Resources

Tools

Lawton Instrumental Activities of Daily Living (IADL) Scale

The Lawton Instrumental Activities of Daily Living Scale tool plus description and instructions

Tools

Karnofsky Performance Scale Index

The Karnofsky Performance Scale Index allows patients to be classified as to their functional impairment. This can be used to compare effectiveness of different therapies and to assess the prognosis in individual patients. The lower the Karnofsky score, the worse the survival for most serious illnesses.

Tools

Mental Status Assessment in Older Adults: Montreal Cognitive Assessment (MoCA)

Gives a description and instructions for the tool along with the tool itself

Tools

St. Louis University Mental Status Examination

Detecting Mild Cognitive Impairment and Dementia

Tools

Katz Index of Independence of Activities of Daily Living

Assessment of functional status

Tools

Readiness Ruler

Help patients rate their confidence and readiness to make a change with their self-management

Community Resources

Community Resources

Community-Based Resources

Summary of Community Resources V7.docx

Community resources

Gives the Care Manager a starting point when searching community resources

Articles

Article

The METER: A Brief, Self-Administered Measure of Health Literacy

From PubMed Central

Article

Health Literacy Articles

Improving Communication with Older Patients.pdf

Improving Communication With Older Patients: Tips From the Literature

From the Family Practice Management journal of the American Academy of Family Physicians

The Health Literacy and Plain Language Resource Guide.pdf

The Health Literacy & Plain Language Resource Guide

From Health Literacy Innovations for the AmeriHealth Mercy Family of Companies

Videos

Videos

Health Literacy and Patient Safety Video

From the American Medical Association Foundation on YouTube