MICMT is excited to announce a new website coming the end of January! As a reminder, please download all certificates off your dashboards as they will not be accessible in the new site.

Care Management 101

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Step 1: Care Management Introduction

(Updated July 22nd, 2019)


Step 1 is designed for a new Care Manager who has recently been hired. This step directs the new CM to the MiCMRC Complex Care Management Training course registration and suggested orientation experiences.



Complex Care Management Training

Complex Care Management Course

MICMT Complex Care Management Course

The MICMT Complex Care Management course is designed to prepare the healthcare professional for the role of Complex Care Manager. The course provides a mixture of learning both on-line and in person. For more information regarding the course as well as registration Click Here.


MICMT approved Self-Management Support Courses and Resources

To access the list of the MICMT approved Self-Management Support courses, Click Here.  The list of MICMT approved Self-Management Support Courses contains a detailed summary of each course, with associated objectives, location, cost and more.

Additionally, for “Self-Management Support Tools and Resources” Click Here.  The list of Self-Management Support Tools and Resources document offers an “at a glance” summary with descriptions and website links to access the reference.

Program Specific Modules


Program Specific Modules & Resources

Click on a program listed below for more information on required learning modules.

Additional Learning


eLearning Courses

The online eLearning series* is open to all care managers and physician office team members at no cost. Each lesson is stand-alone and may be completed at a time that works for you! The Basic Care Management Program consists of a series of online, interactive modules.  Each module has brief 15-30 minute lessons; ideal for the busy learner. The following eLearning courses are available:

  1. Role of the Care Manager
  2. Care Planning
  3. Medication Management
  4. Introduction to Advance Care Planning & Palliaitve Care
  5. Transitions of Care in the Primary Care Setting
  6. 5 Step Process
  7. Patient Family Engagement

*Qualifies for Longitudinal Learning Credits

Care Management Resources

Care Management Implementation Guides

Guides and Policies

What Does Embedment Look Like?

Takes a look at how care management is integrated within the practice.

Guides and Policies

Safety Net Medical Home Initiative Implementation Guide

Safety Net Medical Home Initiative, May 2013


Center for Health Care Strategies Care Management Definition and Framework

Published by Center for Health Care Strategies, Inc., 2007

Care Management Resources

Job Descriptions


Care Manager Job Descriptions

Job descriptions for both Moderate and Complex Care Managers (MiCMRC)

Other Suggested Experiences

Shadowing care manager

Shadowing other team members

Documentation Templates

My Shared Care Plan

Gives an example of a shared care plan

Documentation Templates

Pediatric Care Plan

Example of a Shared Pediatric Care Plan