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eLearning Courses - Basic Care Management Program

Welcome to the Michigan Care Management Resource Center online program, focused on building care management skills and quick tools for daily work.  The online eLearning series is open to all care managers and physician office team members at no cost. Each lesson is stand-alone and may be completed at a time that works for you!

New in 2017, the online learning opportunity is designed for busy care managers and primary care practice team members.  The Basic Care Management Program consists of a series of online, interactive modules.  Each module has brief 15-30 minute lessons; ideal for the busy learner.

When you participate in the eLearning modules you are joining care managers and office practice team members across the state from various practices and physician organizations, building core skills and improving the care delivered to their patients.


Click on the links below to access the lessons for each module.

Basic Care Management Program:

Medication Management describes the medication reconciliation process, the importance of medication adherence, and the role of the care manager. In addition, you will be introduced to guidelines for Potentially Inappropriate Medications (PIM) and tools to identify alternatives to PIM.

Introduction to Advance Care Planning and Palliative Care describes the advance care planning process, how to approach the discussion, and document types. Care mangers will be exposed to the fundamentals of palliative care, including facilitating the discussion, and defining the difference between palliative care and hospice.

The Care Manager learner will be able to identify key elements of Transitions of Care, identify care manager's role in the Transitions of Care process in the primary care setting, identify interventions used by the care manager to address complications with Transitions of Care, and apply knowledge learned to a case study. Literature review, and other tools and resources for the care manager in managing transitions of care for their patients in the primary care setting are also provided.

The Five Step Process describes the care management process as it relates to assessment, planning, facilitation, care coordination, evaluation and advocation. This module will focus on each step and the care manager's role with each.

Care Planning  provides the learner with the necessary elements, purpose, framework and skills for care management team members to develop a high quality patient-centered plan of care. The learner will also be able to apply knowledge from the care planning lesson to a case study.

The Role of the Care Manger seeks to define the roles and services provided to patients, which include medication management, transitions of care, care plan development and advance care planning. Additional tools and resources will be available throughout the module.

Patient and Family Engagement is designed to help the care manager encourage patients along with their family to take part in their healthcare. This course provides the learner with resources and tools to help motivate patients by developing skills via interventions to increase activation and promote positive patient behavior.