MiCMRC supports networking statewide as Michigan Practices and Physician Organizations share their care manager (CM) orientation and onboarding tools and resources.
The sources for CM orientation and onboarding tools and resources include:
If you have CM orientation/onboarding tools and or resources you would like to submit for sharing statewide, please contact firstname.lastname@example.org
Care Manager orientation resources and tools may be used to enhance an existing care manager orientation program, assist with building and effective care manager orientation, and address onboarding for new care managers. Successful care manager orientation and onboarding programs assist practices in producing outcomes which improve quality and decrease cost.
There are three cornerstones of an effective Care Manager orientation
1. Orientation to the care manager role and responsibilities
2. Orientation to the practice environment, the people and the work
3. Orientation to the population of patients seen by the practice
Orientation - more administrative in nature and typically involves the completion of new hire paperwork, enrolling in benefit plans and learning the mission, values and vision of the organization
Onboarding - long term focus aimed at identifying training needs, setting performance goals, providing on-going feedback, and ensuring the new employee is a positive addition to your team.
When used together, orientation and onboarding help establish organizational commitment, clarity of job tasks, and job satisfaction.
Onboarding a Care Manager? Consider MiCMRC Care Management 101
Care Management 101 is a suggested road map of staged content for the new Care Manager (CM) to guide developmental activities over the first year. It may be used as a self-assessment checklist to identify areas of strengths and gaps to create customized self-study curriculum.
Provides examples of job descriptions and roles for care managers
Provides tools to help guide the new care manager
Provides toolkits to help guide and improve complex care management programs
Provides resources around workforce development and training for care management