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Patient Engagement

Patient engagement are the actions individuals take to obtain the greatest benefit from the health care services available to them. Patient engagement combines a patient's knowledge, skills, ability and willingness to manage their health care with interventions designed to increase activation and promote positive patient behavior.
  • Patients who are empowered to actively participate in their own care have better healthcare outcomes
  • Patients who are more actively involved in their health care experience better health outcomes and incur lower costs.
  • Patients who are highly activated have better outcomes, choose lower cost treatments, are more satisfied with their care, and less likely to suffer adverse health consequences

“Patient engagement has been called a critical part of a continuously learning health system, a necessary condition for the redesign of the health care system, the ‘holy grail’ of health care & the next blockbuster drug of the century.” 

Holly, J.L. (2013, February 28). Your life your health: Patient and family engagement part 1. Southeast Texas Medical Associates.http://www.setma.com/your-life-your-health/Patient-and-Family-Engagement-Part-I



Building Peer to Peer Support Programs

From the California HealthCare Foundation gives the Benefit of providing peer to peer support programs for chronic diseases. Patients need support in mastering the complex self-care behaviors needed to live as healthy as possible.


Partnering in Self-Management Support: A Toolkit for Clinicians

Provides extensive online tools and resources from the Institute for Health care Improvement


Patient Activation

Introduces a way of conseptualising and measuring patient activation. Patient activation provides helps to understand why some people fully engage with their health and others do not.


Patient Script

Provides scripting for the care manager when working with patients


Care Manager Flyer

Provides a template for designing an informational care management flyer

Reference Guides

Reference Guide

Using the Teach Back technique

From the Agency for Healthcare Research and Quality

Reference Guide

Overcoming Communication Barriers with Your Patients

From the American Healthcare Research and Quality. Addresses communication barriers between clinicians and their patients

Reference Guide

Health Literacy and Shared Decision Making

From the Agency for Healthcare Research and Quality. Provides techniques to help the clinician communicate effectively with the patient with low health literacy

Reference Guide

Essential Steps of Shared Decision Making

From the Agency for Healthcare Research and Quality. The shared decisionmaking process begins when your patient has a health problem that needs a treatment decision. Utilizes a five step process for determining what is most important to a patient.

Reference Guide

Shared decision Making with Conversation Starters

Offers sample conversation starters for you to consider as you engage in meaningful discussions with your patients about their health care options.



Self-Management Support

Provides an article, quick tips and resources around self-management support with a focused look at mental health and substance abuse


The Centre for Collaboration, Motivation and Innovation

Provides extensive learning resources including videos, flowcharts, action plans, worksheets and selected publications



Ask Tell Ask

Short video on the explanantion of Ask Tell Ask from the Centre for Collaboration, Motivation and Innovation


Brief Action Planning


Teach Back

Short video on the teach back method with patients from the Centre for Motivation, Collaboration and Innovation


MiPCT Webinar

May 29 2013

To receive a certificate of completion Click Here

Webinar replay video

Presented by

Monica Brunetti, RN, QMHP, CCM, CCP