Training & Support

Back to top

Provider-Delivered Care Management (PDCM) Online Course

(Updated September 25th 2018)

Welcome to the Michigan Care Management Resource Center PDCM Online Course. The PDCM Online Course addresses the key functions of successful care management programs and models of care for ambulatory practices. This course is available on line and may be accessed at a time that works for you.

 

Who should take this course: 

Training requirements for Lead care managers and Qualified Health Professionals are defined by BCBSM based on the program your practice has selected.

The training requirements for PDCM-Primary Care and PDCM- Specialists are summarized Here.

 

Lead care managers: defined as an RN, NP, PA, or LMSW.

Qualified health professionals:  defined as a Clinical pharmacist, LPN, Certified diabetes educator, Registered dietitian, Master of Science-trained nutritionist, Respiratory therapist, Certified asthma educator, Certified health educator specialist (bachelor’s degree or higher in health education), Licensed professional counselor, Licensed mental health counselor, or Licensed bachelors-level social worker.

What: The PDCM Online course consists of ten web-based self-study lessons to be completed at your own pace.  

Steps to complete the PDCM Online course

  1. Please complete the ten lessons in the sequence offered below. You may complete the lessons over time, when it is convenient for you.  Please allow 20 to 30 minutes for each lesson.
  2. To access each lesson please click on the recorded webinar link and complete the entire lesson.
  3. For questions or additional information, please contact micmrc-ccm-course@med.umich.edu

Self-Study Recorded Webinars

To access the self-study pre-recorded webinars please follow the links below:
(Note:  If you are having trouble viewing the recorded webinar click on the presentation slide link to view each lesson)

PDCM Online Course Webinar #1

Feb 22 2017

Time for completion: 30 minutes

Objectives:

  • Define team based care in the ambulatory care physician office
  • Describe goals of team based care
  • Explain opportunities to overcome barriers to team based care

Webinar replay video

PDCM Online Course Webinar #2

Feb 21 2017

Time for completion: 20 minutes

Objectives:

  • Define the purpose of medication reconciliation
  • Describe steps to conduct a medication reconciliation
  • Address barriers that may influence medication reconciliation

Webinar replay video

PDCM Online Course Webinar #3

Feb 21 2017

Time for completion: 25 minutes

Objectives:

  • Identify key elements of a smooth transition of care
  • Describe real time patient information to share with the next provider of care
  • Describe characteristics of a high risk patient post hospitalization

Webinar replay video

PDCM Online Course Webinar #4

Feb 21 2017

Time for completion: 15 minutes

Objectives:

  • Describe a medical neighborhood and the goals of a medical neighborhood
  • Identify the functions of a high functioning medical neighborhood
  • Knowledge of the potential barriers to a high functioning medical neighborhood

Webinar replay video

PDCM Online Course Webinar #5

Feb 21 2017

Time for completion: 20 minutes

Objectives:

  • Describe the goals of care management
  • Identify elements of successful care management programs
  • Recognize the care manager functions and 5 step process

Webinar replay video

PDCM Online Course Webinar #6

Feb 21 2017

Time for completion: 20 minutes

Objectives:

  • Describe three evidence based models: Chronic Care Model, Patient Centered medical Home, and Accountable Care Organization
  • Identify the importance and impact of the three models on delivery of patient care in the primary care setting
  • Identify the care manager role in the models

Webinar replay video

PDCM Online Course Webinar #7

Feb 22 2017

Time for completion: 30 minutes

Objectives:

  • Explain longitudinal care management in both primary and specialty care practices
  • Describe the elements of care planning and care coordination

Webinar replay video

Social Determinants of Health

Jul 26 2017

To receive a certificate of completion Click Here

Social Determinants of Health

Jul 26 2017

To receive a certificate of completion Click Here.

Social determinants of Health

Jul 26 2017

This case study will apply knowledge obtained from the Social Determinants of Health: Implications for Care Management eLearning module.

To receive a certificate of completion Click Here.

Blue Cross Blue Shield Webinar

May 11 2017

To receive a certificate of completion Click Here

Presented by

Blue Cross Blue Shield Value Partnerships

PDCM Online Course Request for CE Certificate Steps:

Upon completion of Lessons 1 through 7. Click here to request CE credit

PDCM Online Course Request Certificate of Completion

Lessons 8 through 10 and the BCBSM Billing webinar - Each lesson has its own certificate of completion

Continuing Education and Disclosures

Social Work:

Social Work CE Contact Hours: 3.0

“Michigan Care Management Resource Center is an approved provider with the Michigan Social Work Continuing Education Collaborative”.

Approved Provider Number: MICEC 110216

Nursing:

Nursing CE contact hours: 3.0

The planners have reported no relevant conflict of interest for the purpose of the MiCMRC PDCM Online Course

There is no commercial support for this activity

This course is available for CE credit until 9/19/2019

Participants who successfully view lessons #1-7 of the recorded lessons and complete the online CE process including required evaluation with email address will earn 3.0 contact hours.

This continuing nursing education activity was approved by the Ohio Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. (OBN-001-91)
 

 

For questions please contact: micmrc-ccm-course@med.umich.edu